USES OF EMOTIONAL INTELLIGENCE

INTELLIGENT QUOTIENT Vs EMOTINAL INTELLIGENT QUOTIENT

While intelligence quotient (IQ) purely measures cognitive capacity, emotional intelligence is argued to involve emotional centres based in a different part of the brain working in harmony with the intellectual centres.

People with good levels of emotional intelligence are said to be more able to manage and harness their emotions. They are also better able to understand other people’s emotions, to communicate with them, relate to them and influence them.

USES OF EMOTIONAL INTELLIGENCE

1. Understanding Behaviour:

Emotional Intelligence is increasingly relevant to organizational development and developing people, because the EQ principles provide a new way to understand and assess people's behaviours, management styles, attitudes, interpersonal skills, and potential. Emotional Intelligence is an important consideration in human resources planning, job profiling, recruitment interviewing and selection, management development, customer relations and customer service, and more.

2. Identifying Leadership:

Emotional intelligence is also said to be an effective way of identifying leadership potential, because the qualities that constitute good leadership such as decisiveness, empowering others and openness to change all reflect aspects of emotional intelligence - for more on leaders’ qualities, see our fact sheet on leadership.

3. Team Success:

Similarly, research suggests that one important element in teamwork is emotional intelligence, because team success depends not so much on intellect as on the quality of interaction between team members – for more on teams, see our fact sheet on working in teams.